Recover TikTok account hacked or banned

A single flat fee. From €690 excl. VAT.

Our team, led by Maître Alexandre BIGOT-JOLY and Maître Raphaël MOLINA, has specialized in social media and particularly TikTok for several years.

• ✓Building your case and analyzing your supporting documents
• ✓Drafting the contextualized and legally substantiated formal notice
• ✓Sending and tracking by registered mail to TikTok
• ✓Exchanges and negotiations directly with TikTok
• ✓Assistance in guiding you through restoring your account

TikTok under the DSA. Stronger transparency for European accounts.

Designated as a Very Large Online Platform by the European Commission in April 2023, TikTok is subject to the reinforced obligations of the EU Digital Services Act. The platform must publish its moderation criteria, provide an accessible internal appeals mechanism and respond to reasoned requests within a reasonable timeframe. Our firm systematically relies on these obligations to demand disclosure of the factual elements grounding the ban and to obtain reactivation when the decision rests on an algorithmic error. These obligations concern European accounts. For clients based outside the European Union, we rely on the terms of service accepted at sign-up, on the law of their country of residence and on the escalation channels of TikTok Inc., with the same method and comparable results.

The TikTok strikes system. Understanding cumulative sanctions.

TikTok applies a progressive scale of cumulative sanctions: temporary suspensions of 24, 48 or 72 hours, visibility restrictions, then permanent ban after several violations within 90 days. Accounts accumulating strikes for content protected by free speech or wrongfully removed often stem from contestable moderation errors. Our intervention targets the global challenge to the sanctions trajectory rather than a single isolated takedown.

Identify the exact ground of suspension before taking action.

Before any contentious step, we ask our clients to retrieve the precise ground displayed on the TikTok warning screen and in the Help Center, together with the cumulative history of strikes notified over the past 90 days. That qualification drives the legal argument and the identification of any breach by TikTok of its statement-of-reasons obligation under Article 17 of the DSA. A vague, generic or contradictory ground already constitutes a usable lever in the formal notice.

The exhibits we ask for to build your case.

To process your case efficiently, we expect dated screenshots of the suspension or ban notification, the account handle and username, the full list of strikes received within the preceding 90 days, the content removed that triggered the sanction, the emails from TikTok and any exchanges with the Trusted Flagger or the moderation team. The quality of these exhibits directly drives the speed of review and the evidentiary strength of the formal notice.

Real-world timelines observed by our firm.

Article 20 of the DSA requires diligent and timely handling of internal complaints without setting a fixed time limit. Meta in practice communicates an indicative deadline of around 7 days to respond to an internal complaint, which may be extended in complex cases. In practice, our formal notices addressed to TikTok's counsel reach a decision within an average of about one month. Temporary suspensions (24h, 48h, 72h) are legally distinct from the permanent ban triggered by accumulated strikes, the latter requiring denser argumentation and additional legal grounds. These timelines apply in the same way to files outside the European Union, the formal notice then being addressed to the group entity competent for your region.

What to do when your internal appeal has already been rejected.

A rejected appeal through the native TikTok form does not close the door to a new remedy. Article 20 of the DSA compels TikTok to re-examine any complaint presenting new factual elements. Our firm builds an argumentation that differs from your first appeal and addresses the formal notice to TikTok's internal counsel rather than to self-service tools. Clients located outside the European Union follow the same route, the demand being addressed to the entity of the group that handles their region.

Bringing the dispute to court when TikTok refuses to cooperate.

When the formal notice and out-of-court avenues fail, the firm initiates judicial proceedings. For personal-use accounts, we file interim relief proceedings before the Paris Judicial Court on the basis of Article 835 of the French Code of Civil Procedure (manifestly unlawful disturbance) and Article 145 of the same code where in futurum evidentiary measures are needed, with substantive grounds drawn from Articles 9 and 1240 of the French Civil Code, Article 17 of the GDPR and Article 17 of the DSA. For professional accounts operated as economic assets by creators, brands or companies, we bring the action before the Paris Economic Activities Tribunal (Article L. 721-3 of the French Commercial Code) to obtain reactivation and compensation for business losses, lost revenue, harm to commercial image and termination of contracts with partners and advertisers. Where hacking or impersonation is involved, the firm assists in filing a criminal complaint on the basis of Articles 226-4-1 and 323-1 to 323-7 of the French Criminal Code. For clients established outside the European Union, we assess jurisdiction in light of the platform's terms of service, the client's domicile and the applicable international conventions, working alongside local counsel when the case calls for it.